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Office365 BuckeyeMail - Basic System Requirements

In order to use an email client your system needs to meet basic system requirements. Included here is information on Service Packs, Office Updates and certificates. Make certain you have the correct pieces installed for the client that you would like to use. The links included will bring you to the Microsoft website with detailed instructions.

Service packs for MS Office

Description: Service packs include critical functionality which may be required to maintain Office 365 connectivity. We strongly urge you to deploy service packs as soon as they are released. Service Packs are delivered automatically by Windows Update, but you can also use Windows Intune or System Center to manage your computers.

Please make sure you have installed the following Service Packs.

  • Service Pack 1 for Outlook 2010 (KB2460049)

Learn more: Office service packs and Office 365 system requirements

Required public update for Office 2010

Description: Cumulative public updates include critical functionality which may be required to maintain Office 365 connectivity. Cumulative public updates are delivered automatically by Windows Update, but you can also use Windows Intune or System Center to manage your computers.

Outlook 2010 must be current to at least the April 2012 update (KB2553248) before the service upgrade.

Learn more: Requirements for specific public updates to Outlook 2007 and 2010

Public updates for Office 2010

Description: Cumulative public updates include critical functionality which may be required to maintain Office 365 connectivity. Cumulative public updates are delivered automatically by Windows Update, but you can also use Windows Intune or System Center to manage your computers.

Action: We strongly recommend that you are current to at least the November 2012 cumulative public updates—if not completely current—before the service upgrade. All updates are cumulative: by deploying more recent updates, you will cover earlier deadlines and public updates.

If you can’t be completely up-to-date, please make sure you have installed the following public updates before each deadline.

  • By 1 October 2013
    • Outlook 2007 July 2012 cumulative public update (KB2596598)
  • By 8 April 2014
    • Outlook 2010 Nov 2012 cumulative public update (KB2687623)
    • Outlook 2007 Nov 2012 cumulative public update (KB2687404)

Learn more: Requirements for specific public updates to Outlook 2007 and 2010

Internet Explorer 7

Description: Office 365 ended support for Internet Explorer 7 in October 2012.

Action: You should upgrade to a supported browser immediately:

  • Internet Explorer 9 for Windows Vista.
  • Internet Explorer 8 for Windows XP.

Internet Explorer 7 does not run on Windows 7.

Learn more: Office 365 support for Internet Explorer 7

Internet Explorer 8

Description: Office 365 will end support for Internet Explorer 8 on 8 April 2014.

Action: While Office 365 will support Internet Explorer 8 until that date, you are strongly urged to move to a “recommended” browser.

  • Internet Explorer 10 for Windows 7
  • Internet Explorer 9 for Windows Vista

Internet Explorer 8 is the highest browser that runs on Windows XP. Internet Explorer 8 does not run on Windows 8.

Learn more: Office 365 support for Internet Explorer 8

Root Certificates for Windows

Description: As mailboxes are moved during the upgrade they will be on a new environment that requires new certificates for authentication. These need to be installed manually on Windows XP, but are installed automatically as part of Windows Update with Windows Vista, Windows 7 and Windows 8.

Office 365 strongly urges you to turn on Windows Update so you receive all automatic updates to Windows. You can also use Windows Intune or System Center to manage your computers.

Action: All Windows XP users should update their Root Certificate (KB931125).

Learn more: SSL\TLS communication problems (KB2801679)

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