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Short URL\'s for Knowledge Base Articles

Short URL's for Linking to Knowledge Base Articles

The OCIO web system supports two features to simplify the sharing and utilization of Knowledge Base articles and linking to them:

  • Short URLS: URLS in the format http://ocio.osu.edu/KB##### which redirect to the correct article in the Knowledge Base. This provides a stable short URL in place of the original article links.
    • example: http://ocio.osu.edu/KB02955
  • Search by Article ID: The Help & Support page of the OCIO website displays a second search field in the Knowledge Base search widget. This field takes an article ID (either number only or in the format KB#####) and opens the corresponding article.

 

Either technique can be used when linking to a specific Knowledge Base Article or when providing a customer with a website for more information. This will allow a customer to use http://ocio.osu.edu/KB02955 instead of https://osuitsm.service-now.com/kb_view.do?sysparm_article=KB02955

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