Short URL's for Linking to Knowledge Base Articles
The OCIO web system supports two features to simplify the sharing and utilization of Knowledge Base articles and linking to them:
- Short URLS: URLS in the format http://ocio.osu.edu/KB##### which redirect to the correct article in the Knowledge Base. This provides a stable short URL in place of the original article links.
- Search by Article ID: The Help & Support page of the OCIO website displays a second search field in the Knowledge Base search widget. This field takes an article ID (either number only or in the format KB#####) and opens the corresponding article.
Either technique can be used when linking to a specific Knowledge Base Article or when providing a customer with a website for more information. This will allow a customer to use http://ocio.osu.edu/KB02955 instead of https://osuitsm.service-now.com/kb_view.do?sysparm_article=KB02955