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BuckeyeMail - Frequently Asked Questions (FAQ)

 

What is BuckeyeMail?

How can I access BuckeyeMail using POP or IMAP?

What are benefits to students?

Do I have to use BuckeyeMail?

Who is eligible for BuckeyeMail?

If I've already forwarded my OSU e-mail to another service, can I change it back to BuckeyeMail?

What does it cost me?

Do I have keep the same e-mail provider throughout my Ohio state career?

If I sign up, will my lastname.#@osu.edu address change?

What kind of anti-spam protection does BuckeyeMail offer?

How do I sign up?

What are the privacy and security policies?

How long will it take between the sign up and when I can start using the account?

Can I keep this account after I leave Ohio State?

What happens to my e-mail during account creation?

Can faculty and staff get BuckeyeMail accounts?

How do I access BuckeyeMail?

What is Student Advantage?

What is the Login?  Will my username and password change?

Will there be advertising on BuckeyeMail?

The login page is asking for my Sign in with your work or school account.  What's that?

Will my e-mail address be sold or given to advertisers and others?

Why am I redirected to a login site at login.microsoftonline.com?

Where do I go for technical help with BuckeyeMail?

Where do I change my BuckeyeMail password?

 

What are the requirements for using BuckeyeMail on the web?

 

 

What is BuckeyeMail?

BuckeyeMail is an e-mail system for students of The Ohio State University. It is a partnership between the university and Microsoft, using Office 365.

 

What are the benefits to students?

  • Calendar feature for personal, academic and student involvement use (record appointments, share calendars, schedule meetings)
  • Recognition and credibility of the buckeyemail.osu.edu address - particularly valuable in conducting official university business or communicating with professors who may not recognize non-OSU addresses
  • Ability to synchronize contacts and calendars with Android, Windows Mobile, and iPhone systems
  • Anti-Spam and virus protection

 

Who is eligible for BuckeyeMail?

All currently enrolled undergraduate, graduate and professional students of The Ohio State University at all campuses.  You will have a BuckeyeMail account created for you when you become a Student if you have not chosen one during the time that you are an Admitted Applicant.  Faculty and staff will also receive this account.  Please refer to KB04724 for important information if you are a current faculty or staff member.

 

What does this cost me?

BuckeyeMail is a free service to current students.

 

If I sign up, will my Name.#@osu.edu address change?

No. You will keep the same lastname.#@osu.edu e-mail address. E-mail sent to either lastname.#@osu.edu or lastname.#@buckeyemail.osu.edu will go to your BuckeyeMail account. Your outgoing e-mail and replies will carry lastname.#@buckeyemail.osu.edu as your address.

 Please note – Delivery of your e-mail lastname.#@osu.edu to lastname.#@buckeyemail.osu.edu is setup by default but can be changed at any time.  If you select at my.osu.edu to forward your lastname.#@osu.edu to a different email service then e-mail sent to your lastname.#@osu.edu will go to that separate email service and you will have lastname.#@buckeyemail.osu.edu deliver to BuckeyeMail.  Please look at KB02176 for additional information.

 

How do I sign up?

Once you've been admitted to OSU you can sign up for BuckeyeMail at my.osu.edu.  You will automatically be given a lastname.#@osu.edu e-mail address and all email sent to lastname.#@osu.edu will be forwarded to your BuckeyeMail account.   One you become an OSU Student, you will automatically be given a BuckeyeMail account, lastname.#@buckeyemail.osu.edu if you did not already do so as an admitted applicant. All students will be given a BuckeyeMail account.  It is suggested that you utilize BuckeyeMail as your primary OSU Student Email.  Please follow the link, Why should I use BuckeyeMail as a Student, for more information.

 

How long will it take between the sign up and when I can start using the account?

Usually about one hour.

 

What happens to my e-mail during account creation?

While your BuckeyeMail account is being created, your e-mail will be delivered to the same place it has been going before you signed-up for BuckeyeMail (the forwarding address of your choice). Once the account has been fully created, all mail sent to lastname.#@osu.edu from that point on will be forwarded to your new BuckeyeMail account.

 

How do I access BuckeyeMail?

You can access BuckeyeMail on the web at buckeyemail.osu.edu. Please refer to the following link, How to Check BuckeyeMail, for more information on how to access your BuckeyeMail.

 

What is the login? Will my username and password change?

Your username for BuckeyeMail will be your full BuckeyeMail e-mail address: 
lastname.#@buckeyemail.osu.edu.

Your password will be the same password that you use to accessCarmen, BuckeyeLink, and My.OSU.edu

 *** You need to put the @buckeyemail.osu.eduas a part of the username. Examplebrutus.1@buckeyemail.osu,edu.

 

The login page is asking for my Sign in with your work or school account account. What's that?

Your BuckeyeMail organizational account is lastname.#@buckeyemail.osu.edu.

You need to put the @buckeyemail.osu.edu as a part of the username.

Your BuckeyeMail Office 365 ID is a new separate ID and does not interfere with any account you may have already set up with Microsoft.

 

Why am I redirected to a login site at login.microsoftonline.com?

BuckeyeMail is a branded service provided by Microsoft. If you type buckeyemail.osu.edu into your web browser, it will redirect you to login.microsoftonline.com - this is the login page for BuckeyeMail. After successfully logging in, you will be redirected to outlook.office365.com, the main BuckeyeMail web access page.

 

Where do I change my BuckeyeMail password?

If you have forgotten your OSU password, you can reset it by using the Forgot password? link at My.OSU.edu.

If you have forgotten your security questions to reset your password, you will need to contact 8-HELP at (614) 688-4357 or by email at 8help@osu.edu.

For more information on password security and picking a strong password, see the BuckeyeSecure Passwords page .

 

What are the requirements for using BuckeyeMail on the web?

In order to use the complete set of features, and get the best possible experience from BuckeyeMail, you need to use one of the recommended web browsers – At least Internet Explorer 9  for Windows, Mozilla Firefox 12 or higher for Windows or Mac, or Safari 5 or higher for Mac OS X. at least Google Chrome 18. See BuckeyeMail Web Access: Supported Browsers for more information.

 

How do I access BuckeyeMail using POP or IMAP?

See Alternative Settings (POP,IMAP, SMTP) for BuckeyeMail for more information and links to program-specific instructions.

 

Do I have to use BuckeyeMail?

No. Students, staff, and faculty members have the option forward your e-mail to MSN, Gmail, Yahoo, Hotmail, Roadrunner, or any other e-mail address of their choosing. Once this e-mail forwarding is set, anything sent to your lastname.#@osu.edu will be forwarded to the e-mail address that you specify. Steps on how to set up this forwarding can be found in: my.osu.edu: E-mail Delivery Forwarding . Please also look at KB02176 for additional information.

Please review the following knowledge base article that talks about why you should use BuckeyeMail as a student, KB04723.

 

If I've already forwarded my OSU e-mail to Gmail or another mail service, can I change it back to BuckeyeMail?

If you have already chosen to have your e-mail forwarded to another e-mail service, you can choose to move back over to BuckeyeMail at any time. Please use the following link to update your forwarding preferences my.osu.edu: E-mail Delivery Forwarding.

 

Do I have to keep the same e-mail provider throughout my Ohio State career?

No. You can change your forwarding at any time at my.osu.edu. Steps on how to make this change can be found at BuckeyeMail – Forward email to another email account.  We encourage you to utilize BuckeyeMail as your primary email service while you are a student.  Please take a look at Why should I use BuckeyeMail as a Student.

 

What kind of anti-spam protection does BuckeyeMail offer?

BuckeyeMail has its own spam filters and virus protections. Messages sent to lastname.#@buckeyemail.osu.edu will be scanned and filtered automatically. Detected viruses will be deleted, and suspected spam will be placed in your Junk folder for you to review. It is important to periodically check your Junk folder to avoid missing a real message mistakenly marked as spam.

In addition to this, mail sent to lastname.#@osu.edu will also be scanned and filtered by the OSU central anti-spam system, and suspected spam will be placed in your Junk folder for you to review. See Anti-Spam Service for more information.

 

What are the privacy and security policies?

Ohio State policies and protections are still in effect. See the University Policies page and BuckeyeSecure for more information.  In addition, you may be asked to agree to Microsoft's privacy and security policies when you sign up for BuckeyeMail.  Please also refer to the following reference matrix Institutional Data Permitted Data Usage by Service.

OSU Institutional Data Policy

Office 365 is for academic and personal student use only. Students who are also Ohio State employees may not place any work-related data in any Office 365 online product, including OneDrive. For more information about Institutional Data, visit Institutional Data Policy.

OSU Computing Policy

Access to OSU computing and internet resources must be used in a responsible manner.  A link to the Ohio State Policy on Responsible Use of University Computing Resources can be found at my.osu.edu.

 

Can I keep this account after I leave Ohio State?

Yes, you may keep your BuckeyeMail account after your graduate or leave the university for any other reason.  Please look at the Student Advantage FAQ for more information on what is 

 

Can faculty and staff get BuckeyeMail accounts?

Yes, all currently enrolled undergraduate, graduate and professional students of The Ohio State University at all campuses will receive a BuckeyeMail account when they become a student, faculty and staff included.  You will have a BuckeyeMail account created for you when you become a Student if you have not chosen one during the time that you are an Admitted Applicant.  Please refer to KB04724 for important information if you are a current faculty or staff member

 

What is Student Advantage?

Student Advantage/ProPlus is the software subscription service of the Microsoft Office 365 offering. The BuckeyeMail Office 365 license provides Office 365 business-class email (and OWA access). This license also provides current students access to Office 365 ProPlus services, including the ability to download and locally install Microsoft Office applications on up to five computers that you personally use; 1 TB of cloud storage through OneDrive for Business; online versions of the Office applications; mobile applications where you can access, edit, and view Office documents on your mobile device; and regular access to the latest software updates.

Please follow the following FAQ link for more information, Student Advantage - FAQ

 

Will there be advertising on BuckeyeMail?

No, BuckeyeMail is advertisement free.

 

Will my e-mail address be sold or given to advertisers and others?

Current policies will apply. Ohio State does not sell student addresses, but there are circumstances in which, as a public institution, we are required to provide "directory" information to those who request it. You may choose to have your directory information withheld by checking the appropriate box on your course registration form each semester.  Realize, however, that there are many ways for spammers to collect e-mail addresses and that the more active you are on the Internet, the more likely that your address will be "harvested." BuckeyeMail spam filters will eliminate much, but not all, unwanted mail. You can further reduce spam by setting your own filters. See theBuckeyeSecure Spam page for more information. The contract with Microsoft does not allow them to sell your address or information or to advertise their services to you.

 

Where do I go for technical help with BuckeyeMail?

If you're having problems signing up, contact8-HELP at 614-688-HELP (4357)(TDD: 614-688-8743) or 8help@osu.edu. To see when we are available, see ourstandard hours of operation

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